Help Center

No email address is required—you can register with a username and password. Choose credentials you can remember long term and do not reuse on other websites, then store your login details securely. After registering, open the user panel to view plans, client downloads and subscription details.

Log in to the user panel first and retrieve the current subscription, then return to the client to update the subscription or import it again. If the client still shows old routes, delete the existing subscription configuration before importing the current link. Your subscription link is account delivery information; do not share it publicly or paste it into untrusted websites.

You do not need to buy again when changing devices—32VPN supports unlimited devices. Log in to the user panel on the new device, get the client for its platform and the current subscription, then configure it. When retiring an old device, delete any saved subscription configuration so the link does not remain on a device you no longer use.

Get the client and subscription from the user panel; public direct links to installation packages are not provided. Supported platforms currently include Windows / macOS / iOS / Android / Linux. Open the download area, select your platform and follow the instructions to obtain the client and subscription. Do not copy purported shared subscriptions from unknown sources.

Update the subscription once in the client and confirm that the route list loads correctly, then test another route. Check the client’s connection switch, system time and local network. If the network requires web authentication, complete it before connecting. If the problem persists, include the client message and selected route in a support ticket.

This is usually related to the client’s proxy mode or the app’s own network behavior. Confirm that a global or system proxy mode suitable for your platform is enabled, then check whether the rules set the domain used by that app to direct connection. After changing modes, fully quit and reopen the app so it does not keep using an old connection path.

Switching networks can interrupt the existing connection, and the client may not rebuild it automatically. Turn off the connection switch, wait for the local network to regain access, then turn it on again. If there is still no response, change routes and reconnect. For public Wi-Fi with a sign-in page, complete authentication in a browser first; otherwise the client cannot establish a working link.

Use other websites first to determine whether only the target service is affected or the entire connection is unavailable. If only the target website is affected, switch to a route closer to the service’s region, clear that site’s old browser session and try again. If multiple apps are inaccessible, update the subscription, switch routes and check whether the proxy mode covers the current app.

During peak hours, compare route types first and target regions second instead of repeatedly reconnecting to the same route in the same city. Test an IEPL dedicated route or a relay route first, and pause bandwidth-heavy background syncing and downloads. If a route remains congested, switching to a nearby region is usually more effective than repeatedly reconnecting to it.

IEPL dedicated routes focus on stability across international links. Relay routes connect through an intermediate entry point before reaching the target region, which suits cases where the direct path from your network to that region is poor. Direct routes are simpler, but performance depends more on your current network provider and international gateway. Test your choice against your network, target region and usage time.

Not necessarily. For ordinary websites, a nearby region can shorten the transmission path. For services with region-specific content or login risk controls, also consider the service’s target region. Start with nearby regions, then switch the exit region according to the service. Do not judge by city name alone; consider route type and actual connectivity as well.

First determine whether the issue comes from your local network, the current route or the target service. Pause background downloads and cloud syncing, then try a different route in the same region but with another route type and observe whether the service recovers. Video can also be affected by content region, while AI Tools may return different results based on account or session state, so one loading attempt is not enough to judge an entire route.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB. Traffic resets monthly on the activation date. Payment methods: Alipay / WeChat / USDT. Choose a tier based on typical daily usage rather than estimating long-term needs from a single high-usage session.

No. Data packages remain available until used and never expire: ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They use a different billing model from monthly subscriptions, which reset monthly on the activation date, and suit irregular usage where you want to consume data over time.

For a mid-cycle monthly upgrade, the price difference is converted into remaining days. Before proceeding, check the current plan, target plan and upgrade result shown in the user panel, then confirm the change. An upgrade does not convert a monthly subscription into a data package; choose each billing model according to its own rules.

32VPN offers a 60-day no-questions-asked refund. To apply, log in to the user panel and submit a support ticket with the relevant order and refund request, keeping the order details available for verification. Refunds are handled according to the Terms of Use and order status. Before submitting, check subscription updates, client settings and route selection.